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Introduction to Dispute Resolution

The Sacramento Association of REALTORS® (SAR) provides various services to assist their Members, their member's clients and the public in the resolution of disputes. By virtue of becoming and remaining a Member of the Sacramento Association of REALTORS®, Members agree to abide by the Association bylaws and the REALTOR® Code of Ethics.

The dispute resolution system (DRS) of SAR helps settle differences between sellers and buyers, and between consumers and real estate practitioners through the ombudsman program, mediation and in some arbitration situations.

The DRS is a means of resolving disputes out of court. Working toward dispute resolution through mediation can improve understanding between real estate professionals and their clients, and provide an alternative to costly and time-consuming legal procedures. The DRS is a serious effort to design workable and fair alternatives to traditional civil litigation, thereby discouraging frivolous complaints.